FAQ

Can I pick up my item?
Yes! If you live in the Washington DC / Annapolis MD area and would like to pick up your order, you can call 410-741-0322 to make arrangements. I have no retail store. I am only open Tues, Wed and Thurdsay from 9:30am to 4:00pm. All pick up orders are charged MD tax of 6%. For all pick up orders, we charge a $15.00 sharpening and waxing fee for skis. This fee is built into our shipping price for internet sales.

What forms of Payment do you take?
We accept Paypal, Visa, MasterCard and American Express as a form of payment.

For our International Customers using Bongo, you will need to pay for your order with the same credit card that you used to register with Bongo. Your order will be delayed if you use another method of payment, such as paypal, or a different type of credit card.

Do you have a store I can shop at?
Sorry, we are a warehouse with no retail store or staff to help.

Do you adjust bindings?
No, we are not able to adjust the bindings on your skis due to insurance issues. You must have a ski shop or mountain shop adjust your bindings. They will need your boots and personal information to adjust and test the bindings.

What are Demo bindings?
Demo bindings have longer sliding tracks underneath the toe and heel. The bindings can be adjusted to fit many sizes. A regular binding once mounted can only fit one size. When purchasing demo adjustable bindings make sure that they adjust to fit your boot size.

How do you ship?
We use FedEx Ground as our standard shipper for all Skis, Boots, Snowboards, and other items over 6 lbs. We use Priority Mail for smaller items and APO customers. Insurance is included in all our flat shipping rates. We ship all our orders to Canada with US Postal Service International Mail. Please see our shipping page for more detailed information about our Shipping Policy.

Do you ship internationally?
We offer international shipping to Canada and to all countries, including Canada, with Bongo International Parcel and Mail Forwarding. Bongo International provides you with your very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with any other US orders/purchases.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

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Do you take returns?
US and Canadian orders can be returned unused within 7 days of receipt for a full refund of the purchase price. You are responsible for the return shipping costs. For new products, the tags must still be attached and, if applicable, the product must be returned in its original manufacturers box (i.e. goggles). If you are not happy with any of our products, please give us a call at 410-741-0322 or send us an email at info@snowsportdeals.com for instructions on how to return the product.

Other international orders shipped using Bongo may be returned but you are responsible for the return shipping costs. Please contact Bongo's customer service to coordinate your international return to us. For customer using Bongo, please remember that as soon as you have Proof of Delivery at your US address, you are responsible for your order. In the rare case that your item needs a replacement part, SnowSportDeals will ship the replacement part to your US address via your Bongo Service. You will then be responisble for shipping the replacment parts through your Bongo service to your home address. SnowSportDelas is not responsible for the international transportation of your order.

Why does it cost so much to ship skis and snowboards?
Skis and snowboards are expensive to ship due to their length. Both domestic and international carriers/shipping companies (such as FedEx, UPS and USPS) base their rates for oversize packaes on dimensional weights. Dimensional weight is determined using the following formula - Legnth x Width x Height. Shipping skis and snowboards internationally can be very expensive. Depending on the destination country, the shipping of skis can cost from $96.00 US to over $250.00 US.

I have questions about my international shipment? Can you help me?
All questions related to your international shipment made with Bongo International should be directed to Bongo International Customer Service at Support@BongoUS.com. This does not apply to our Canadian customer who bought directly from SnowSportDeals.

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