FAQ

Can I pick up my item?
Yes! If you live in the Washington DC / Annapolis MD area and would like to pick up your order, you can call 410-741-0322 to make arrangements. I have no retail store. I am only open Wed from 9:30am to 4:00pm. All pick up orders are charged MD tax of 6%. For all pick up orders, we charge a $15.00 sharpening and waxing fee for skis. This fee is built into our shipping price for internet sales.

What forms of Payment do you take?
We accept Paypal, Visa, MasterCard and American Express as a form of payment.

For our International Customers using Bongo, you will need to pay for your order with the same credit card that you used to register with Bongo. Your order will be delayed if you use another method of payment, such as paypal, or a different type of credit card.

Do you have a store I can shop at?
Sorry, we are a warehouse with no retail store or staff to help.

What are your Customer Service Hours?
Our shipping department usually arrives around 3:00am to begin processing your orders. Our Customer Service Department is available to answer telephone calls from around 9:00am to 3:30pm EST. However, the phone is often very busy and it can be difficult to get through to us. Our Customer Service Department usually starts responding to email around 7:00am until 4:00pm EST. You will often find that it is faster and easier to contact us via email. We normally do not work on weekends and holidays. So any contact made over the weekend and holidays will be returned on the next working business day. Please be patient with us on Mondays and after holidays, we will get back to you as quickly as possible.

What does the A+, A, B and C mean in the title of your ski?
For each ski that enters our warehouse, we rate their topsheet condition as either A+, A, B or C. A+ skis are our cherry used skis in like new condition. They have the best topsheet of any of our used equipment. A condition skis will normally have chips up to 1/2" inch in size. B condition skis will normally have chips and/or slices up to 1" in size or length. A+, A and B skis will normally have good edges and bottoms. C condition skis are our worst condition ski. The topsheet will have chips and/or slices over 1" in length. Additionally, there could be edge or base problems with the ski. We always ask our customers to fully read the description for all our skis, but especially the C condition skis. We will always fully disclose any edge or base problems in our description. We work hard to properly describe all our used equipment so you will not be surprised when you open up the box upon delivery.

How long after payment is completed before my order ships out?
After payment is complete, we ship out orders within 48 hours. However, 95% of the time we ship out orders within 24 hours of payment. We only ship out orders Monday thru Friday. We do not ship out orders on Saturdays, Sundays or Holidays.

Do you adjust bindings?
No, we are not able to adjust the bindings on your skis due to insurance issues. You must have a ski shop or mountain shop adjust your bindings. They will need your boots and personal information to adjust and test the bindings.

What are Demo bindings?
Demo bindings have longer sliding tracks underneath the toe and heel. The bindings can be adjusted to fit many sizes. A regular binding once mounted can only fit one size. When purchasing demo adjustable bindings make sure that they adjust to fit your boot size.

How do you ship?
We use FedEx Ground as our standard shipper for all Skis, Boots, Snowboards, and other items over 6 lbs. We use Priority Mail for smaller items and APO customers. Insurance is included in all our flat shipping rates. We ship all our orders to Canada with US Postal Service International Mail. Please see our shipping page for more detailed information about our Shipping Policy.

Do you ship internationally?
We offer international shipping to Canada and to all countries, including Canada, with Bongo International Parcel and Mail Forwarding. Bongo International provides you with your very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with any other US orders/purchases.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

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Do you take returns?
US and Canadian orders can be returned unused within 7 days of receipt for a full refund of the purchase price. You are responsible for the return shipping costs. For new products, the tags must still be attached and, if applicable, the product must be returned in its original manufacturers box (i.e. goggles). If you are not happy with any of our products, please give us a call at 410-741-0322 or send us an email at info@snowsportdeals.com for instructions on how to return the product.

Other international orders shipped using Bongo may be returned but you are responsible for the return shipping costs. Please contact Bongo's customer service to coordinate your international return to us. For customer using Bongo, please remember that as soon as you have Proof of Delivery at your US address, you are responsible for your order. In the rare case that your item needs a replacement part, SnowSportDeals will ship the replacement part to your US address via your Bongo Service. You will then be responisble for shipping the replacment parts through your Bongo service to your home address. SnowSportDelas is not responsible for the international transportation of your order.

Why does it cost so much to ship skis and snowboards?
Skis and snowboards are expensive to ship due to their length. Both domestic and international carriers/shipping companies (such as FedEx, UPS and USPS) base their rates for oversize packaes on dimensional weights. Dimensional weight is determined using the following formula - Legnth x Width x Height. Shipping skis and snowboards internationally can be very expensive. Depending on the destination country, the shipping of skis can cost from $96.00 US to over $250.00 US.

I have questions about my international shipment? Can you help me?
All questions related to your international shipment made with Bongo International should be directed to Bongo International Customer Service at Support@BongoUS.com. This does not apply to our Canadian customer who bought directly from SnowSportDeals.

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