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Shipping Information

US Customers
We ship our goods using United States Postal Service (USPS) or FedEx. Shipment of hardgoods such as skis, boots and snowboards over 6 pounds will ship out FedEx Ground. Most softgoods (such as jackets, socks, gloves, and pants) and items under 6lbs (such as poles and goggles) will ship out with USPS Regular and Priority Mail.

It is best to provide us with both your physical address and your PO Box address so that we can properly ship out your package.

Shipping rates are calculated using real time rates with USPS and FedEx. These carriers will return the shipping types available to the buyer based on their location. The shipping rate includes packaging, shipping and insurance, where applicable. Upon shipment, you will receive a FedEx tracking number and/or a USPS Delivery Confirmation Number.

USPS Priority Mail takes two or three business days for most packages. We have found from years of experience that larger and heavier items like skis, boots and snowboards do not fall within the 2 or 3 day range. Because of their size and weight, they often take extra time. The fatest and most reliable method of shipment for the oversize and heavier items is FedEx. Please use the FedEx delivery calculation tool found in the FedEx section towards the bottom of this page to determine the shipment time from us to you.

Expedited FedEx Service
Expedited orders must be in by 6:00am EST to go out the same day. After 6:00am EST they will be shipped out the next business day.

We use FedEx Express for all express shipments. If FedEx Express does not meet their deadline for delivery and provides a refund to us, we will pass the refund on to you. However, please note that FedEx will not refund shipping costs due to inclement weather. FedEx states that this is an act of nature/god and will not refund shipping costs. As we ship most of our goods in the winter season, express shipments can be delayed due to winter storms. Your streets may be cleared, but your package maybe going through a part of the country that is socked in with a Blizzard and thus will be delayed.

Caution: FedEx Express does not deliver on the weekends. This means that 2 day orders shipped on Thursday and Friday will not arrive until Monday and Tuesday. Overnight orders shipped Friday will arrive on Monday.

Click here to find out the transit times from us (42071) to you using FedEx ground.

Canadian Customers
All goods shipped to Canada will use USPS International Mail. This shipping rate includes packaging, shipping and insurance, where applicable. The shipping prices does not include GST, PST, duty and any other taxes. It is the buyer’s responsibility to pay for these charges upon delivery in Canada. We do not know what duties and taxes are applicable for your order. Please check with Canadian Customs Service and/or Canada Post for this information. Additionally, we can not mark your order as a gift. Online retail purchases can not legally be marked as gifts. It is just not the right thing to do.

Where do you ship from?
All orders ship from our warehouse in Murray Kentucky.

How often do you ship?
We generally ship out orders within 48 hours. However, 98.5% of the time we ship out orders within 24 hours of payment. We only ship out orders Monday thru Friday. We do not ship out orders on Saturdays, Sundays or Holidays.

Where do you ship to?
At this time, we ship directly to locations in the U.S. and to Canada. Due to the oversize nature of our skis and snowboards, customer have found shipping rates to other locations to be very expensive. For example a ski shipped to Australia can cost approximately $140.00 US to $190.00 US depending on the length of the ski.

Do you ship to countries other than US and Canada?
Yes, we now can ship to over 200 international countries with comGateway. Once you have your items in your shopping cart, you can click on the Global Checkout Button in the right hand top or bottom corner of the checkout page. comGateway will calculate shipping costs to your door along with any duties and taxes that may apply.
 
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